Net Promoter Score

Confio's Net Promoter Score Details

The Net Promoter Score, or NPS®, is based on the fundamental perspective that every company's customers can be divided into three categories: Promoters, Passives, and Detractors.

Confio's Net Promoter Score = 63

Category Results:

  • Promoter: 71%
  • Passives: 21%
  • Detractors: 8%

Read more about Satmetrix Net Promoter

Happy Customers

Confio recently engaged with a outside consultancy to survey its customers and we asked one simple question: how likely are you to recommend Ignite to a colleague? Confio achieved a score of 63. A quick survey of other technology companies revealed an average Net Promoter score between 3 and 53. The score is certainly impressive, but it was the hundreds of unsolicited, optional responses that really blew us away.

What does this mean to YOU - our customers and future customers? It means Confio is dedicated to taking care of you. Everyday. Without Exception.

Please feel free to browse the over 120 customer comments below and see why Ignite is so highly recommended. 

Browse Reviews

View All
Financial Services
Can't live without it (Ignite).
Services
Comprehensive product that has a *lot* of features...sometimes a few too many, ha. It took me 15 mins the other day to get the info I needed because I had to flop around the interface looking for stuff for a while...but that's my own user training issue, not necessarily an issue with the product.
Technology
Confio has an unmatched product in the marketplace.
Technology
Confio Ignite is easy tool and can help a lot with tuning queries.
Healthcare
Confio Ignite is one of the best database monitoring tools I've ever seen.
Travel
Oracle, SQL ServerConfio Ignite is one of the best tools for performance analysis on Oracle and SQL Server databases. Absolutely love it.
Financial Services
Confio is an extremely powerful and useful tool for analyzing database bottlenecks.
Manufacturing
Confio provides granular, actionable items for optimization.
Insurance
Confio's Ignite has been a critical tool for our daily operations. It has now become the first place we look at whenever we have performance issues.
Manufacturing
Confio's products are 1st class.
Travel
Customer support is tops, but you rarely need it.
Education
Easy to use. No agent to install. It concentrates on the performance monitoring.
Retail
Excellent experience. Great software and great account support (Bryan Applegate). No tricks, no games, and to the point. I once indicated that the install is so good that I did not have to intervene. Note: Typically installs always, or at least usually, need additional work by us.
Manufacturing
Excellent product, excellent customer service, and above all John Ditmar has been the the most outstanding sales dude I've ever worked with.
Financial Services
For the cost, this tool is quite useful. And the techincal and sales support I recieved were very good.
Technology
Good quality software! Well done software that does usefull things!
Technology
Good to work with. Reliable and helpful product.
Retail
Great company, great product.
Retail
OracleGreat company. Great product. Makes managing Oracle a lot easier.
Media and Communications
Great licensing model with flexibility and cost effective options. Great product.
Technology
Great product that gives excellent insight into what is happening under the database covers. I'm excited to see Confio continue development on this product in the future - great work!
Technology
Great support and such a useful product set. Once trained on it, our DBAs are able to spot and correct issues with greater ease.
Utilities
Great visual tool that greatly diminishes the time needed to spot problem SQL, and provides helpful hints on what to do to fix them.
Insurance
Greatest thing since sliced bread... Ignite has helped us to identify, prevent, and resolve many issues related to poor performance and outages. Easy to use, clear and concise graphs/data.
Healthcare
I could not do my job without Ignite.
Healthcare
I find the information gathered by Ignite to be very useful. In most cases, as a DBA, I find out about reports of performance issues hours or even days later. It's invaluable to be able to go in and zero in on the day and time of the reported problem and see what was going on at that time. The format of the data in Ignite makes it quick and easy to find what I'm looking for. I wish it was as easy to get the issues identified actually addressed but it's software - it can't navigate corporate red-tape and politics!
Healthcare
I have actually recommended your products to other organizations. Ignite has helped us troubleshoot many issues.
Insurance
Oracle, DB2I have been using Ignite on DB2 LUW and Oracle. It is a useful tool.
Education
I have found that Ignite does exactly what it is claimed to do. It greatly reduces the time it takes to drill down into performance issues.
Manufacturing
I have rarely met all my requirements when buying a tool.
Insurance
I like products that actually do what they promise and Ignite certainly does.
Technology
I like the data that I get to see from this tool. It gives a clear picture as to what the bottlenecks are and where we should focus on to make the server more scalable.
Agriculture
I like the visibility into SQL performance. The combination of history for the critical servers and free real-time peeks for others is invaluable.
Technology
Oracle, SybaseI like your product. It has been very useful resolving performance problems in both Oracle and Sybase.
Utilities
Oracle, DB2, SybaseI love the ease with which a user can be trained to use Ignite and move between Sybase, SQL Server, and Oracle. The user interface is so intuitive that very little training is required.
Technology
I think Ignite is a great product. The license probably paid for itself in the first 24 hours after we installed it.
Insurance
I think the product does an excellent job of identifying performance opportunities and points out changes in execution plans. Additionally, the support we have received has been excellent through the years.
Government
I think your tool is fantastic! I have already recommended it to many of my collegues.
Government
If the friend or colleague were experiencing sql performance problems, then I would recommend Confio Software. I particularly like how you can go back in time to look at how a particular SQL performed in the past as compared to how it is performing now, and possible figure out why performace has degraded, such as a query that is using a different plan.
Education
OracleIgnite for Oracle is very good at identifying database issues quickly and easy to use. Good trend information. Confio staff is friendly and knowledgeable. Agentless software is a big plus.
Media and Communications
SQL ServerIgnite for SQL Server is very good tool, and support team is very knowledgeable and responsive.
Media and Communications
Ignite has a unique way of looking at database performance, which I've found useful over the past few months.
Insurance
Ignite has given both DBAs and developers insight into applications that we never had before and saved us a tremendous amount of time in performance tuning for a major new release.
Services
Ignite is a good tool to identify performance issues with your databases.
Agriculture
Ignite is a great tool and the cusomter support has been great when setting up the software and when we have had questions.
Technology
Ignite is a great tool which we use every day. Our DBAs love this tool and it definitely makes our jobs easier. It allows us to be more responsive during outages and slowdowns due to performance. With the Ignite data, my team can join an outage call and we've got all the data at our fingertips allowing us to intelligently and quickly diagnose the problem and find a root cause. The tool makes my team look outstanding in a time of crisis.
Education
Ignite is a wonderful product and the customer service that I have experienced at Confio has been far above the typical customer service of other companies. I have and will continue to recommend Confio.
Technology
Ignite is an excellent tool and I do recommend the product whenever I get a chance. Can I become a sales person?
Education
Ignite is extremely helpful in identifying database performance bottlenecks and issues proactively, reducing our time to react and resolve issues as well as number of outages.
Technology
SQL ServerIgnite is one of the most frequently used and relied-upon network application we have in production. I would certainly recommend it. As we expand our SQL Server infrastructure we'll continue to implement it.
Healthcare
Ignite is the best product we have used for indicating the key procedures causing performance problems. There are many products that analyze individual queries and\or procedures. The key is finding the ones that are causing the worst problems in the system as a whole.
Media and Communications
Ignite performs well. Confio listens to the customer and has added features and fixes as needed. They introduced us to their beta program and we feel we can contribute to mutual benefit. Flexible in pricing such that deals can meet budget, providing Confio with a sale, and providing us with a product (win/win).
Insurance
SQL ServerI'm a huge fan of Confio Ignite. It's the most useful 3rd party SQL Server tool I've ever used. All of my interactions with employees/sales/support has also been extraordinary.
Services
It's a good product. We really enjoy the detail it offers.
Retail
I've only used Ignite8 to monitor SQL and virtual instances but the software is extensive in it's capabilities. The Confio team was also very helpful regarding a misunderstanding via a reseller.
Healthcare
My experience with the company has been positive. When we had questions, they were answered quickly and our issue was resolved in a short time.
Financial Services
Product has been very useful and reliable.
Utilities
OracleProvides good wait time views of the Oracle database.
Education
Quick and courteous service, with both sales and support.
Government
Simple but powerful product, quite reactive and friendly support. No long or complicated procedures.
Financial Services
The application is great! I use it on a daily basis and recommend it to all.
Manufacturing
The application is very intutive and we are able to spot problems with queries quickly.
Retail
The best database tool we have purchased. I thought I knew database performance before using Ignite. I now know I knew very little.
Manufacturing
OracleThe fact that the product does not use dba_hist* tables is a huge selling point for people running the Standard Edition of Oracle. Also, everyone loves colorful charts and there are plenty of those. The explainations help too if you aren't a seasoned DBA (or even if you are).
Retail
The great GUI interface it helps DBAs to identify the slow query during the specific time frame. The history graph helps DBAs to identify the performance changes for the same query for specific timeline. The diagnosis helps DBAs to figure out when the execution plan has been changed.
Insurance
The Ignite product has proven itself time and time again to help us diagnose problems that we would be not able to otherwise.
Insurance
The Ignite product is wonderful.
Manufacturing
The Ignite software is amazing, very useful. And the support I receive is top-notch.
Healthcare
VMwareThe installation and setup is very easy, the monitoring has little overhead to the systems being monitored. It is nice to have a tool that combines the database and VM monitoring. EXCELLENT support from the sales and technical support staff.
Utilities
The people that work at Confio are knowledgeable and proactive. It looks like they really care about the client needs and try to help out.
Education
The product does what we need. Staff is friendly and responsive to questions and needs.
Services
Oracle, SQL ServerThe product is reliable and provides great information with regard to administering the SQL Server and Oracle databases.
Media and Communications
The tool has provide great insight into our environments. It was a fairly simple install process and has been extremely reliable.
Financial Services
SQL ServerThis is an incredibly useful tool, it definitely has a place for anyone that manages SQL Server.
Travel
To be honest, I really do not know how to use Ignite. What I do know is that my team of DBAs swear by it, insist on having it, and rely on it a great deal.
Financial Services
Useful tools - they've provided critical insight into a complex database with many moving parts and legacy components. Sales staff is friendly and helpful.
Agriculture
SybaseUsing Ignite8 to monitor Sybase was a great win for us. Identified problem SQL, where it ran from, who did it, trends, high CPU use, etc. Helped get to the problem resolution fastest without guessing.
Education
We are always impressed by the immediate customer service response we receive from Confio.
Healthcare
We have always liked the Ignite product. While it is not a complete view of a database it is the best tool we have ever seen or used for quickly finding a bottleneck. Service has been great too. We have needed some flexible licensing arrangements from time to time as we transition our equipment. We have received prompt assistance in moving out licenses around including some very helpful temporary license keys for spot needs. We are very pleased with both the product and the company and would recommend both without reservation.
Media and Communications
We have had good experience with Ignite from a performance testing and operational monitoring perspective.
Services
We have used the Ignite product for more than a year now and it has become one of the most important tools we have for support.
Technology
We rely heavily on the information provided and it is our go to source for information about performance issues. We have also fixed potential performance issues with the information provided by the tool. Also support is spectacular. You can always expect a response within a day and they work with you until the issue is resolved.
Media and Communications
DevelopersWe use Confio Ignite in our environment all the time. It started as a way for DBAs to track performance problems to fight fires, but now developers can just hit the web site to find the worst offenders and proactively tune SQL. It has started to change our environment from reactive to proactive. The great thing is, we can do both with the same tool.
Healthcare
We've found the product easy to use and very helpful as we performance tune or troubleshoot our databases.
Education
You guys make great products even if you root for losing football teams.
Services
Oracle, SQL ServerYou have a very good product, especially the ability to monitor Oracle and SQL Server performance from one web-based dashboard.
Undisclosed
Because it's a very useful tool, and I already have recommended it to other database colleagues in other companies.
Undisclosed
Compared to the competitor that we used for 14 years, we have ready access to technical and sales members.
Undisclosed
Confio has been responsive to needs and questions. Ignite is a great tool that helps us troubleshoot as well as be proactive.
Undisclosed
Confio has saved me time and cost to identify issues and improve performance, allowing me to focus my expertise on developing functionality.
Undisclosed
SQL ServerConfio Ignite for SQL Server is possibly the most complete performance monitoring package I have seen on the market, or used in production.
Undisclosed
Confio Ignite is the best and easiest tool to achieve unparalleled performance and greater availability for database applications.
Undisclosed
Confio is very responsive to customer needs and prompt in replies and request for services.
Undisclosed
Easy and fast installation. Good documentation.
Undisclosed
Easy to use, easy to install, easy to upgrade.
Undisclosed
OracleExcellent product to monitor Oracle databases.
Undisclosed
Extremely good customer service and great product.
Undisclosed
Good product, very competitively priced. Very personable customer service. I send an email and get a reply, usually from the same two people within hours. I like that particularly because I don't have to restate my environment details each time, they're already familiar.
Undisclosed
Good products, easy to install, immediate business value, great support.
Undisclosed
Great product. Excellent support.
Undisclosed
Great to get advanced warning of problems and have most of the answers provided in the same place.
Undisclosed
OracleGreat tool for Oracle databases.
Undisclosed
I absolutely love the product. At the last SQL Saturday, I even brought the person I had breakfast with to the Confio booth. Ignite really helps in identifying which SQL statement is causing issues, and the reason why is it waiting and the ability to send out weekly reports are great. I am a believer! I wish I had known about the extra queries you could run against the back end (which I found out later from prod support).
Undisclosed
I believe in and use the products. They (Confio) are supportive of the SQL Server community.
Undisclosed
I have been using Confio Ignite since 2005 and its great!
Undisclosed
I have found Confio to be a very customer centric company. Ignite is a great product and has the potential of becoming an exceptional product in the future. Currently the one thing that sets the product apart from its competitors is the customer service provided with the software. Therefore, I would highly recommend the product to friends and colleagues.
Undisclosed
I have greatly benefitted from the Ignite product, and, feel that it provides good value. In addition, my interactions with Confio have found the company to be very customer focused.
Undisclosed
I have used several products in the same category as Confio Ignite and find that Confio allows us to identify problems quickly and measure results of changes with a good amount of confidence. I would definitely recommend Confio to colleagues.
Undisclosed
I love the fact that we can dive down into the application layer and provide immediate customer DB tuning. This has provided real impact to our clients.
Undisclosed
I run Ignite daily, and recommend it all the time.
Undisclosed
I think the tool is very useful and if any colleage had a need for Ignite I would mention it to them.
Undisclosed
I use Confio Ignite every single day and it has been my #1 tool for tracking down and fixing database performance problems. This enabled us to handle a greatly increased number of users on our system without expanding our DB server.
Undisclosed
VMwareI use IgniteVM and I find that it gives special insight into what is and was running on a system. That is invaluable in troubleshooting... especially when the app owner tells you 6 hours AFTER the problem. ;)
Undisclosed
I was the driving force the got Ignite into my company and it has proven itself to be an invaluable resource.
Undisclosed
I would heartily recommend Ignite to a fellow DBA. Based on that and my positive impression when dealing with sales, I would be inclined to recommend the company as well as the product.
Undisclosed
OracleIf someone asks me if I know a good and inexpensive tool to help them answer the question "What's going on with my Oracle database?" I would most certainly recommend that they look into Confio Ignite.
Undisclosed
SQL ServerIgnite 8 helped our company GREATLY improve the performance of our applications running on SQL Server. Thank you!
Undisclosed
SQL ServerIgnite almost points directly where the problem is with your SQL Server environment. It's an Easy Button.
Undisclosed
Ignite gave us a good ROI, I would recommend the application to anybody requiring in depth support in the area.
Undisclosed
DB2Ignite give us the ability to see how our databases are performing historically (trend) or real time. Before Ignite, I had no way to know why our system was slow two hours ago. Now I have Ignite to give us the answer. I also use Ignite to pull SQL statements and run them through DB2ADVIS. I can see which queries are poorly written or need indexes to improve performance.
Undisclosed
Ignite has been a very helpful tool we've used to manage and troubleshoot SQL queries.
Undisclosed
SQL ServerIgnite is a powerfull piece of software that eases the pain of finding SQL Server bottlenecks and accelerates the time to resolution.
Undisclosed
Ignite is a solid product with lots of very useful features.
Undisclosed
Ignite is extremely useful in quickly identifying root cause of issues which leads to much faster resolution and less user downtime. It has become a 'critical' application for the production support team and removed a resource drain from the DBA Group.
Undisclosed
DevelopersIgnite is the perfect fit for DBAs, developers, and managers in tracking performance and determining database issues. It is the one 'must have' database tool for development and support organizations.
Undisclosed
OracleIgnite is unlike anything else on the market when it comes to identifying performance issues within the Oracle database.
Undisclosed
Ignite tool is more intuitive and gives tiny details about what is happening inside the database. More importantly, it is not just the numbers but visualization and recommendations associated with the performance issues.
Undisclosed
Ignite works as advertised.
Undisclosed
SQL ServerI'm not a DBA, but I still get enough good, understandable information out of the system to meet my needs. There's a lot more that I don't understand that would be very beneficial to people who understand the internals of SQL Server better than I, but even with my limited knowledge, it provides indispensable information.
Undisclosed
It is the most versatile tool that allows experts as well as non-experts to diagnose and understand performance issue in the SQL environment. It saves countless hours of manual labor trying to dig out and piece relevant information together.
Undisclosed
It's a great tool - it's that simple.
Undisclosed
My DBA team loves the tool. It has been a big time saver.
Undisclosed
Outstanding product and great people!
Undisclosed
Overall, I like the tool's ability to drill thru SQL objects to expose wait issues, and instant feedback on resources that are being consumed the most.
Undisclosed
Product is easy to install, easy to use, and provides great information to assist in identifying and eliminating performance issues.
Undisclosed
The Ignite product has given us good value for the cost. Improvements over the past few years have been in keeping with what we would suggest.
Undisclosed
OracleThe information to price ratio is extremely good for this product. If you need a good indication how your Oracle instances are performing and what queries are tripping it up, Ignite is the product you want to use. The graphs make it very simple to filter out the noise and focus on what fixes will give you the most gain.
Undisclosed
The product has been performing very well. Sales and support teams provide quick feedback and resolved all our issues. Ignite helps us identify issues quickly and provides great insight into the database operations. The UI is very user-friendly and easily understood.
Undisclosed
The product is excellent.
Undisclosed
The product is good. The technical support folks responds to my questions promptly and always answers my questions accurately.
Undisclosed
DevelopersThe product is very useful in identifying poor performing queries and the developers can self-service themselves.
Undisclosed
The product itself is excellent, providing valuable information used in tuning the database. The people are excellent as well. They work with us to make us successful.
Undisclosed
The support team is very easy to work with, knowledgeable, persistent in solving support issues. Product installation is not overly complicated and it is effective in what it is designed to do.
Undisclosed
The visualization of the data saves us lots of time in analysis. We can see problems instantly. We also appreciated the hour of DBA consulting.
Undisclosed
Oracle, SQL ServerThere is currently no competitor for Ignite in the performance monitoring application space. The thoroughness of historical detail and ease of use for finding poorly performing T-SQL/PL SQL makes this the only product I currently recommend to clients/peers for those purposes.
Undisclosed
This is a great performance management product. It is simple to use, and we can identify the source and/or cause of a database performance degradation in minutes in most cases. It does not do it all, but it is very good at what is was designed to do.
Undisclosed
VMwareUnique in having database to OS to VMware integration.
Undisclosed
OracleVery good tool for Oracle DBAs. Nice online support.
Undisclosed
Very helpful tool for doing database analysis.
Undisclosed
We are using Confio Ignite mainly to monitor performance related issues. It has helped us several times to identify and fix issues related to performance. It has ability to view historical data. It shows top SQLs during particular given period and all information related to that SQL like wait events, session information, execution plan etc. This is really good tool if you need to investigate performance issues.
Undisclosed
We find the Ignite interface extremely intuitive compared to traditional SQL monitoring approaches. We use Ignite in a load test/performance environment for tuning our applications. The visibility and turn around time has been tremendously improved, the software paid for itself within the first week.
Undisclosed
We have found the Confio Ignite software a useful tool for giving Developers, DBAs and SysAdmins a common reference when assessing performance problems on SQL based applications.
Undisclosed
SQL ServerWe love the Ignite product and use it everyday to keep on top of our SQL Servers.
Undisclosed
We love working with the product and the entire corporate team. Great quality, high value.
Undisclosed
With their Ignite8 product, Confio gave me a tool that I struggled for over a year to build for myself. In that time, I barely scratched the surface of what their product can do. My only regret is that I didn't know about them earlier, before spending all that time trying to do-it-myself. For the price, it's a no-brainer. Buy Ignite.
Undisclosed
Your product does what you claim it does with minimal impact on our production database servers.