Confio's Net Promoter Score Details
The Net Promoter Score, or NPS®, is based on the fundamental perspective that every company's customers can be divided into three categories: Promoters, Passives, and Detractors.
Confio's Net Promoter Score = 63
- Promoter: 71%
- Passives: 21%
- Detractors: 8%
Confio recently engaged with a outside consultancy to survey its customers and we asked one simple question: how likely are you to recommend Ignite to a colleague? Confio achieved a score of 63. A quick survey of other technology companies revealed an average Net Promoter score between 3 and 53. The score is certainly impressive, but it was the hundreds of unsolicited, optional responses that really blew us away.
What does this mean to YOU - our customers and future customers? It means Confio is dedicated to taking care of you. Everyday. Without Exception.
Please feel free to browse the over 120 customer comments below and see why Ignite is so highly recommended.