Solution Ownership

Responding to customer-reported problems often requires IT to assemble the appropriate cross-functional teams to determine the role of each in identifying and solving the problem. Finger-pointing becomes inevitable when limited performance measurement data thwarts the effort to isolate with exact detail the root cause of the performance bottleneck. Ignite products provide a level of visibility that eliminates vagueness and ambiguity regarding the root cause and owner of inefficiencies.

By measuring end user Wait-Time with detailed granularity, products in the Igniter Suite allow management to identify exactly where in the IT value chain the bottleneck lies and who is responsible. Performance issues can be traced to a departmental level so the appropriate owners can be engaged, such as the application owners, developers, DBAs, system and network admins, consultants or outside vendors.