Ignite for IT Managers

IT management is all about improving service levels and controlling costs. But when performance problems arise, is it obvious where to assign responsibility and ensure that these goals get met?

Confio Ignite is a suite of performance tools focused on identifying exactly what is jeopardizing end user application service and then resolving the problem. By finding the quickest and least costly path to resolution, Ignite avoids the common problem of investing in unnecessary hardware to resolve the performance problems . And by precisely identifying, with graphical charts, which group – DBAs, developers, or outside vendors – is responsible for the problem, the problem gets assigned to the appropriate contact without finger pointing between departments.

Eliminate Finger-pointing Over Problem Ownership

For IT managers in a complex enterprise, solving performance problems requires first determining who is best equipped to fix it. When DBAs, developers, application owners and outside vendors all have a stake in the application, finger-pointing to re-direct blame and responsibility typically results. Ignite gives IT managers a definitive tool to identify the root cause of a problem, clearly demonstrate the conclusive findings , and assign the problem to the right person. With graphical reports that show the exact impact of changes on the database and the dependent applications, Ignite gives IT managers a project management tool to get the right person on the right task.

Solve Only the Problems that Impact Service

Is your team focused on the right issues? Can they prove it? Ignite focuses attention on the problems that have most impact on the business applications you care about. Rather than having DBAs tune problems that users do not care about, Ignite prioritizes efforts based on Wait-Time, identifying the delays and bottlenecks that really impact end user service levels. With Ignite, not only can the team identify the specific cause of end user delays, but Ignite can be used to report that changes were made to reduce the Wait-Time and meet the service commitments. Ignite enables your technology investments to get the most efficient output from your database by managing customer services levels instead just managing servers

Avoid Throwing Hardware at Performance Problems

A common approach to solving performance problems is to add more hardware and database licenses, hoping the additional capacity will absorb the bottleneck. Often, this expensive patch does not work and only masks the problem. Ignite has demonstrated ROI in excess of 800% by finding and resolving problems for many companies who would otherwise have made unnecessary server purchases. Ignite customers have avoided purchases of $50,000 to $900,000 on individual projects, all by solving the real cause of the problem instead of mistakingly covering it up with more servers. Because Ignite quantifies the impact of a change before any action is taken, your team knows beforehand what the service level impact is before investing time and effort in other areas.

	Challenges Faced By IT Managers Ignite Benefits Ambiguous data about source of performance problems Irrefutable evidence of problem origination SLAs at risk because of perceived performance problems at database level Efforts ranked according to quantifiable service level impacts based on wait-time Unnecessary hardware or software purchases often mask true problem and waste money Documented ROI clarifies investment that best impacts performance service levels. Non-standard and outdated method Analysis based on industry-leading, best practice Wait-Time methods.

Standardize on Best Practices

Wait-Time methods have become the standard for best-practice in database tuning and performance management. Leading trainers, authors and consultants identify Wait-Time as the most direct method of positively impacting end user service. Yet most traditional tools still use the old methods of counting server metrics and ignoring end user impact. When each DBA has their own favorite script and no consistent process or measurements exist across the team, performance management is ad-hoc at best. Ignite solves this challenge in two ways: It gives DBAs a leading tool that automates best practice, increasing their skills and satisfaction. And it implements a standard, best-practice across the team, giving everyone a common basis for analysis, tuning and communication.

IT Managers in hundreds of companies have seen the outstanding impact Ignite has had on their costs and service delivery. Confio customers make initial investments, then come back to buy more based on outstanding business results. The ROI case and customer testimonials tell the story.

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